We want you to be satisfied with your purchase. This Returns & Refund Policy explains your rights and our procedures for returning products and requesting refunds.
Physical Books (Hardcover & Paperback)
You may return eligible physical books within 30 days of receiving your order.
To qualify for a return, books must:
- Be in their original condition.
- Be unused and free from damage.
- Include any original packaging, where applicable.
We reserve the right to refuse returns that do not meet these conditions.
How to Request a Return
To start a return, please contact our customer support team with:
- Your order number.
- The reason for the return.
- Any relevant photos if the item is damaged or incorrect.
If your return is approved, we will provide instructions on how to return your item.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect book, please contact us within 48 hours of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the item and its packaging.
If the issue is confirmed, we will offer one of the following at no additional cost:
- A replacement.
- A full refund.
- Another appropriate solution, depending on the circumstances.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within 5–10 business days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Exchanges
We currently exchange items only if they arrive damaged, defective, or if you receive the wrong product.
If you would like a different title or edition, please return the eligible item (if applicable) and place a new order.
eBooks (Digital Products)
Because eBooks are digital products that are available immediately after purchase, they are generally non-refundable once the download has begun or the digital content has been accessed, except where required by UK consumer law.
If you experience any technical issues accessing your eBook or receive the wrong digital product, please contact our customer support team. We will work to resolve the issue promptly by providing access to the correct file or another appropriate solution.
Non-Returnable Items
The following items cannot be returned unless they are faulty or not as described:
- Downloaded or accessed eBooks.
- Products damaged through misuse or normal wear and tear.
- Items returned outside the applicable return period without prior agreement.
Contact Us
If you have any questions about returns or refunds, please contact our customer support team through our Contact Us page or by email. We are happy to assist you.